Frequently Asked Questions
This page answers the most common questions about Qivra B2B Wholesale. If you don’t find your answer here, contact support from the app.
General
Section titled “General”What does Qivra B2B Wholesale do?
Section titled “What does Qivra B2B Wholesale do?”It lets you offer custom B2B pricing and volume discounts, collect wholesale signups with registration forms you approve in one click, negotiate quotes with buyers (RFQ), convert accepted quotes into draft orders with invoices, and track your B2B operation — all inside Shopify.
Do I need Shopify Plus?
Section titled “Do I need Shopify Plus?”No. The app works on any Shopify plan — price lists, storefront pricing, registration forms, quotes, and draft orders included.
Pricing
Section titled “Pricing”Why don’t my B2B prices show on the storefront?
Section titled “Why don’t my B2B prices show on the storefront?”Check, in order: (1) the price list is Active and within its effective period, (2) the app embed is enabled in your theme, (3) the metafield sync status is Up to date, (4) the test customer matches your customer/product/market selection. See Troubleshooting: B2B prices not showing.
Do storefront prices match checkout prices?
Section titled “Do storefront prices match checkout prices?”Yes. Both the storefront display and the checkout Shopify Function read the same shop metafield, so the price a customer sees is the price they pay. See How checkout pricing works.
What happens when two price lists match the same customer?
Section titled “What happens when two price lists match the same customer?”The one with the higher priority wins. Use priority to layer audiences without overlapping discounts. See Priority, status, and effective period.
Can I set exact prices per variant?
Section titled “Can I set exact prices per variant?”Yes. Use Specific variants product selection and set a per-variant fixed price override. A fixed price beats every other rule. See Product selection & overrides.
Can I schedule a price list to start and end automatically?
Section titled “Can I schedule a price list to start and end automatically?”Yes. Set the Effective period (From/To). A scheduler checks every minute and applies/removes the list’s pricing at those times. See Effective period.
Why was my “percentage increase” tier ignored at checkout?
Section titled “Why was my “percentage increase” tier ignored at checkout?”Shopify checkout cannot add surcharges. Percentage-increase price breaks apply to storefront display only and are skipped at checkout. See Pricing rules.
Registration forms
Section titled “Registration forms”Are submissions automatically approved?
Section titled “Are submissions automatically approved?”Only if you enable Automatic approval mode in the Approval tab. In the default Manual mode, submissions wait in the Submissions tab until you review them. See Manage submissions.
What happens when I approve a submission?
Section titled “What happens when I approve a submission?”The app assigns the wholesale tags you choose to the customer. Logged-in customers get the tags on their existing record; guests get a new Shopify customer (with those tags) plus an account invite email. Tagged customers immediately see the prices of any price list targeting those tags.
Do submissions become Shopify B2B companies?
Section titled “Do submissions become Shopify B2B companies?”No. Approval assigns customer tags; it does not create a Shopify B2B company. If you use Shopify’s native companies, create them manually in Shopify — see Shopify B2B companies.
How do I pause signups?
Section titled “How do I pause signups?”Toggle the form Enabled off in the Forms tab. The embedded form stops accepting submissions immediately. See Manage submissions.
How do I embed the form on my store?
Section titled “How do I embed the form on my store?”Three ways: enable the app embed, add via Theme Editor block, or use the embed shortcode. See Storefront display.
Quotes
Section titled “Quotes”How do I send a quote to a B2B buyer?
Section titled “How do I send a quote to a B2B buyer?”Go to Quotes → Create quote, pick the customer, add products and prices, then click Create & send. The buyer gets an email with a link to accept, negotiate, or decline. See Create and send a quote.
Can buyers request quotes from me?
Section titled “Can buyers request quotes from me?”Yes. Once the Quote page is enabled in customer accounts, buyers submit requests that appear in your inbox as New RFQ.
How does a quote become an order?
Section titled “How does a quote become an order?”Open an Accepted quote and click Convert to draft order. Shopify creates the draft order and emails the invoice; when the buyer pays, the quote is marked Converted. See Manage quotes.
Can I customize the quote PDF?
Section titled “Can I customize the quote PDF?”Yes — visually (theme, logo, colors, sections, columns), with per-language translations, or with your own HTML. See Customize the quote PDF template.
Plans & limits
Section titled “Plans & limits”What are the plan limits?
Section titled “What are the plan limits?”Price lists, volume tiers, registration forms, per-variant overrides, quotes, and draft orders are unlimited on every plan. Submissions are capped at 2,000 per billing period on Free, Basic, and Premium, and unlimited on Ultimate. See Plans and billing.
Is there a free trial?
Section titled “Is there a free trial?”Yes — 7 days on Basic, Premium, and Ultimate. See Plans and billing.
What does “Action needed” in the sync panel mean?
Section titled “What does “Action needed” in the sync panel mean?”The last metafield sync failed. Click Try again; if it keeps failing, run Refresh all prices or contact support. See Metafield sync status.
What does “Outside window” mean on a price list?
Section titled “What does “Outside window” mean on a price list?”The list is Active but the current time is outside its effective period, so it isn’t applying prices right now. See Effective period.
Related docs
Section titled “Related docs”- Getting started
- Create your first price list
- Quotes overview
- Troubleshooting: B2B prices not showing