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Qivra Help Center

View Form Submissions

When customers submit forms on your store, their responses are saved in the app. This guide shows you how to view, manage, and export form submissions.

Accessing Submissions

Section titled “Accessing Submissions”
  1. From the app dashboard, click Submissions in the sidebar
  2. You’ll see a list of all form submissions

Understanding the Submissions List

Section titled “Understanding the Submissions List”

The submissions page displays key information:

ColumnDescription
Form NameWhich form was submitted
Submitted AtDate and time of submission
StatusNotification status (Sent, Pending, Failed)
Customer InfoName, email, or other identifying info

Filtering Submissions

Section titled “Filtering Submissions”

Filter by Date Range

Section titled “Filter by Date Range”
  1. Click the date filter dropdown
  2. Select a predefined range or custom dates:
    • Today
    • Last 7 days
    • Last 30 days
    • Custom range

Filter by Form

Section titled “Filter by Form”
  1. Click the form filter dropdown
  2. Select a specific form to view only its submissions

Filter by Status

Section titled “Filter by Status”
  1. Click the status filter dropdown
  2. Choose:
    • All: Show all submissions
    • Sent: Notifications successfully sent
    • Pending: Waiting to be processed
    • Failed: Notification delivery failed

Viewing Submission Details

Section titled “Viewing Submission Details”

To see the full submission:

  1. Click on any submission row
  2. A detailed view opens showing:
    • All field values submitted
    • Submission timestamp
    • Customer IP address (for security)
    • Notification status

Submission Details Include

Section titled “Submission Details Include”
InformationDescription
Form FieldsAll responses to form questions
Submitted AtExact date and time
Page URLWhere the form was submitted
Customer IPIP address of submitter
User AgentBrowser/device information

Managing Failed Notifications

Section titled “Managing Failed Notifications”

If email notifications fail to send:

  1. Look for submissions with Failed status
  2. Click on the submission
  3. Click Retry Notification
  4. The system will attempt to resend the email

Common Failure Reasons

Section titled “Common Failure Reasons”
  • Incorrect email provider settings
  • Invalid recipient email address
  • Email provider service issues
  • Rate limiting from email provider

Exporting Submissions

Section titled “Exporting Submissions”

To export your submissions:

  1. Go to the Submissions page
  2. Apply any filters if needed
  3. Click Export button
  4. Choose your export format (CSV or Excel)
  5. Download the file

Export Options

Section titled “Export Options”
FormatBest For
CSVSpreadsheet analysis, data import
ExcelFormatted reports, sharing with team

Submission Analytics

Section titled “Submission Analytics”

Track your form performance:

Form Views

Section titled “Form Views”
  • See how many times your form was viewed
  • Compare views to submissions for conversion rate

Key Metrics

Section titled “Key Metrics”
MetricWhat It Means
Total ViewsNumber of times form was seen
Total SubmissionsCompleted form submissions
Conversion RatePercentage of viewers who submitted
Avg. TimeAverage time to complete form

Deleting Submissions

Section titled “Deleting Submissions”

To remove submissions:

  1. Select one or more submissions using checkboxes
  2. Click Delete button
  3. Confirm the deletion

Warning: Deleted submissions cannot be recovered. Consider exporting before deleting.

Best Practices

Section titled “Best Practices”

Regular Review

Section titled “Regular Review”
  • Check submissions daily for time-sensitive forms
  • Set up email notifications for instant alerts
  • Review failed notifications weekly

Data Management

Section titled “Data Management”
  • Export submissions regularly for backup
  • Delete old submissions you no longer need
  • Use filters to find specific submissions quickly

Security Considerations

Section titled “Security Considerations”
  • Submissions may contain sensitive customer data
  • Follow your privacy policy for data retention
  • Be cautious when sharing submission data

Video Tutorial

Section titled “Video Tutorial”
Play
Section titled “Related Docs”