Frequently Asked Questions
Find answers to common questions about Qivra PreOrder.
Getting Started
Section titled “Getting Started”How do I create my first pre-order offer?
Section titled “How do I create my first pre-order offer?”- Open Qivra PreOrder from your Shopify admin
- Click Create Offer
- Name your campaign
- Choose payment type (full, deposit, combined, or pay-nothing)
- Add products and variants
- Click Activate
See Create an Offer for a detailed guide.
How do I display pre-order badges on my store?
Section titled “How do I display pre-order badges on my store?”- Open Shopify Theme Editor
- Enable the Qivra PreOrder app embed
- Customize badge and button settings in the app
- Save changes
See Display Settings for details.
Is there a free plan?
Section titled “Is there a free plan?”Yes! The Free plan includes:
- 5 active offers
- 50 products per offer
- 1,000 pre-order orders per month
- Full and partial payment options
See Pricing Plans for all options.
Offers & Payment
Section titled “Offers & Payment”What payment types are supported?
Section titled “What payment types are supported?”| Payment Type | Description | Plan Required |
|---|---|---|
| Full Payment | 100% at checkout | All plans |
| Partial Payment (Deposit) | Pay deposit now, rest later | All plans |
| Combined | Offer full + deposit in same campaign | All plans |
| Pay Nothing | Authorization only, charge later | Premium |
How does the remaining balance work?
Section titled “How does the remaining balance work?”When using deposit or pay-nothing, the remaining balance can be captured:
- On fulfillment: Automatically when you ship the order
- After X days: A set number of days after checkout
- At exact time: On a specific date and time
See Payment & Schedule for details.
Can I offer discounts on pre-orders?
Section titled “Can I offer discounts on pre-orders?”Yes. You can set percentage or fixed-amount discounts on any payment type. Discounts are applied at checkout through Shopify Selling Plans.
How do inventory modes work?
Section titled “How do inventory modes work?”| Mode | Behavior |
|---|---|
| Allow when out of stock | Pre-order badge appears only when inventory is 0 or less |
| Allow when in stock | Pre-order badge appears only when inventory is above 0 |
| Always | Pre-order badge always appears regardless of inventory |
You can also enable Auto-disable when back in stock to automatically pause pre-orders when inventory is replenished.
Products & Variants
Section titled “Products & Variants”Can a product be in multiple offers?
Section titled “Can a product be in multiple offers?”If a product is already in an active offer, you will see a conflict warning. A product/variant can only be in one active offer at a time.
How do quantity limits work?
Section titled “How do quantity limits work?”You can set three types of limits:
- Campaign total: Maximum total units sold across all customers
- Per customer: Maximum units per individual customer
- Per order: Maximum units per single order
Leave empty for unlimited.
What happens when a limit is reached?
Section titled “What happens when a limit is reached?”The pre-order badge and button are removed from the storefront. Existing orders are not affected.
Orders
Section titled “Orders”Where do I see pre-order orders?
Section titled “Where do I see pre-order orders?”- Go to Orders in the sidebar
- View all pre-order orders with filters
- Filter by status, date, or financial status
- Click to view details
Can I cancel pre-order orders?
Section titled “Can I cancel pre-order orders?”Yes. You can cancel individual orders or use bulk cancel for multiple orders at once. Canceling in the app also cancels the corresponding Shopify order.
How does payment capture work?
Section titled “How does payment capture work?”- Full payment: Charged immediately at checkout
- Deposit: Deposit charged at checkout, remaining balance captured based on your trigger settings
- Authorization only: No charge until you manually capture or the trigger fires
Back-in-Stock
Section titled “Back-in-Stock”How do back-in-stock notifications work?
Section titled “How do back-in-stock notifications work?”- When a product is out of stock, customers see a “Notify Me” button
- Customers enter their email to subscribe
- When inventory is restocked, subscribers receive an email notification
- Subscribers can then purchase the product
This feature is available on the Premium plan.
Can customers unsubscribe from notifications?
Section titled “Can customers unsubscribe from notifications?”Yes. Customers can unsubscribe from the notification email. Once notified, they will not receive duplicate alerts.
Integrations
Section titled “Integrations”Which email providers are supported?
Section titled “Which email providers are supported?”| Provider | Plan Required |
|---|---|
| SMTP (Custom) | All plans |
| Mailchimp | Premium |
| Slack | Premium |
How do I set up Mailchimp?
Section titled “How do I set up Mailchimp?”- Go to Settings > Integrations
- Select Mailchimp
- Enter your API key
- Map fields
- Save
See Setup Mailchimp for details.
How do I set up Slack notifications?
Section titled “How do I set up Slack notifications?”- Create a Slack webhook URL
- Go to Settings > Integrations
- Select Slack
- Enter the webhook URL
- Test the connection
- Save
See Setup Slack for details.
Billing
Section titled “Billing”How do I upgrade to Premium?
Section titled “How do I upgrade to Premium?”- Go to Pricing in the sidebar
- Select the Premium plan
- Approve the Shopify billing charge
- Features unlock immediately
See Upgrade to Premium for details.
Can I cancel anytime?
Section titled “Can I cancel anytime?”Yes. Cancel from the Shopify billing page. Access continues until the current billing period ends.
Is there an annual discount?
Section titled “Is there an annual discount?”Yes! Annual billing saves approximately 20% compared to monthly billing.
Technical
Section titled “Technical”Is my theme compatible?
Section titled “Is my theme compatible?”Qivra PreOrder works with:
- All Online Store 2.0 themes (Dawn, Dawn-based themes)
- Popular themes: Impulse, Prestige, Minimal
- Custom themes with App Block support
The app automatically detects your theme and selects the appropriate selectors.
Can I customize the badge and button styling?
Section titled “Can I customize the badge and button styling?”Yes. In Display Settings, you can customize:
- Badge text, background color, text color
- Button text, background color, text color, border radius, font size
- Delivery message text
See PDP Settings for details.
How does the app integrate with Shopify checkout?
Section titled “How does the app integrate with Shopify checkout?”Qivra PreOrder uses Shopify Selling Plans, which integrate natively with Shopify checkout. Customers see pre-order options directly in the checkout flow, and all payment processing is handled by Shopify.
Support
Section titled “Support”How do I contact support?
Section titled “How do I contact support?”| Plan | Support |
|---|---|
| Free | Email (48h response) |
| Premium | Email + Priority (24h response) |
Access support from Settings > Help in the app.