Frequently Asked Questions
Find answers to common questions about Qivra PreOrder.
Getting Started
Section titled “Getting Started”How do I create my first pre-order offer?
Section titled “How do I create my first pre-order offer?”- Open Qivra PreOrder from your Shopify admin
- Click Create Offer
- Name your campaign
- Choose payment type (full, deposit, combined, or pay-nothing)
- Add products and variants
- Click Activate
See Create an Offer for a detailed guide.
How do I display pre-order badges on my store?
Section titled “How do I display pre-order badges on my store?”- Open Shopify Theme Editor
- Enable the Qivra PreOrder app embed
- Customize badge and button settings in the app
- Save changes
See Display Settings for details.
Is there a free plan?
Section titled “Is there a free plan?”Yes — Qivra PreOrder is currently free to use ($0/month, no credit card required). The Free plan includes:
- Unlimited active offers and unlimited products per offer
- 1,000 pre-order orders per month
- 2,000 back-in-stock notification emails per month
- Unlimited Notify Me subscribers
- Full, partial, and combined payment options
See Pricing Plans for all details.
Offers & Payment
Section titled “Offers & Payment”What payment types are supported?
Section titled “What payment types are supported?”| Payment Type | Description | Availability |
|---|---|---|
| Full Payment | 100% at checkout | Included |
| Partial Payment (Deposit) | Pay deposit now, rest later | Included |
| Combined | Offer full + deposit in same campaign | Included |
| Pay Nothing | Authorization only, charge later | Premium feature (coming soon) |
How does the remaining balance work?
Section titled “How does the remaining balance work?”When using deposit or pay-nothing, the remaining balance can be captured:
- On fulfillment: Automatically when you ship the order (Premium feature, coming soon)
- After X days: A set number of days after checkout
- At exact time: On a specific date and time
See Payment & Schedule for details.
Can I offer discounts on pre-orders?
Section titled “Can I offer discounts on pre-orders?”Yes. You can set percentage or fixed-amount discounts on any payment type. Discounts are applied at checkout through Shopify Selling Plans.
How do inventory modes work?
Section titled “How do inventory modes work?”| Mode | Behavior |
|---|---|
| Allow when out of stock | Pre-order badge appears only when inventory is 0 or less |
| Allow when in stock | Pre-order badge appears only when inventory is above 0 |
| Always | Pre-order badge always appears regardless of inventory |
You can also enable Auto-disable when back in stock to automatically pause pre-orders when inventory is replenished.
Products & Variants
Section titled “Products & Variants”Can a product be in multiple offers?
Section titled “Can a product be in multiple offers?”If a product is already in an active offer, you will see a conflict warning. A product/variant can only be in one active offer at a time.
How do quantity limits work?
Section titled “How do quantity limits work?”You can set three types of limits:
- Campaign total: Maximum total units sold across all customers
- Per customer: Maximum units per individual customer
- Per order: Maximum units per single order
Leave empty for unlimited.
What happens when a limit is reached?
Section titled “What happens when a limit is reached?”The pre-order badge and button are removed from the storefront. Existing orders are not affected.
Orders
Section titled “Orders”Where do I see pre-order orders?
Section titled “Where do I see pre-order orders?”- Go to Reports in the sidebar
- Open the Pre-order tab
- View all pre-order orders with filters
- Click to view details
Can I cancel pre-order orders?
Section titled “Can I cancel pre-order orders?”Yes. You can cancel individual orders or use bulk cancel for multiple orders at once. Canceling in the app also cancels the corresponding Shopify order.
How does payment capture work?
Section titled “How does payment capture work?”- Full payment: Charged immediately at checkout
- Deposit: Deposit charged at checkout, remaining balance captured based on your trigger settings
- Authorization only: No charge until you manually capture or the trigger fires
Back-in-Stock
Section titled “Back-in-Stock”How do back-in-stock notifications work?
Section titled “How do back-in-stock notifications work?”- When a product is out of stock, customers see a “Notify Me” button
- Customers enter their email to subscribe
- When inventory is restocked, subscribers receive an email notification
- Subscribers can then purchase the product
Can customers unsubscribe from notifications?
Section titled “Can customers unsubscribe from notifications?”Yes. Customers can unsubscribe from the notification email. Once notified, they will not receive duplicate alerts.
Waitlist
Section titled “Waitlist”What is the difference between Waitlist and Back-in-Stock?
Section titled “What is the difference between Waitlist and Back-in-Stock?”- Back-in-Stock (“Notify me”) is for products that already sold and are temporarily out of stock.
- Waitlist (“Join the waitlist”) is for upcoming “coming soon” products you have not launched yet.
When a sold-out product matches your waitlist conditions (tags, collections, or specific products), shoppers see the Join the waitlist button instead of Notify me. See Get Started with Waitlist.
How do I add products to the waitlist?
Section titled “How do I add products to the waitlist?”In Waitlist > Settings, define one or more conditions - any match puts the product on the waitlist:
- Product tags - pick tags such as
coming-soon; tag products in Shopify and they join automatically - Collections - every sold-out product in a selected collection joins
- Specific products - hand-pick up to 500 products
When are waitlist subscribers notified?
Section titled “When are waitlist subscribers notified?”No email is sent at signup. Qivra checks inventory every minute, and when the product becomes available, every pending subscriber receives an automatic “it’s available” email using your Notification Email template. See Manage Waitlist Subscribers.
Integrations
Section titled “Integrations”Which integrations are supported?
Section titled “Which integrations are supported?”All integrations below are available while the app is free:
| Provider | Type |
|---|---|
| Klaviyo | Customer sync + email sender |
| Mailchimp | Audience sync |
| Slack | Channel notifications |
| Resend | Transactional email |
| Custom SMTP | Transactional email |
| Shopify Flow | Workflow automation |
How do I set up Mailchimp?
Section titled “How do I set up Mailchimp?”- Go to Settings > Third party integrations
- Open the Mailchimp card
- Enter your API key (the server prefix is detected automatically)
- Click Test And Save
See Setup Mailchimp for details.
How do I set up Slack notifications?
Section titled “How do I set up Slack notifications?”- Create a Slack incoming webhook URL
- Go to Settings > Third party integrations
- Open the Slack card
- Paste the webhook URL
- Test the connection and save
See Setup Slack for details.
Billing
Section titled “Billing”Is Qivra PreOrder really free?
Section titled “Is Qivra PreOrder really free?”Yes. Qivra PreOrder is currently free — $0/month, no credit card required. The Free plan includes unlimited offers and products, 1,000 pre-order orders per month, and 2,000 back-in-stock emails per month.
Will this always be free?
Section titled “Will this always be free?”Qivra PreOrder is currently offered as a free app. We may introduce paid plans in the future, but current users will be notified well in advance of any changes.
Are there any hidden fees?
Section titled “Are there any hidden fees?”No. There are no setup fees, monthly charges, transaction fees, or hidden costs.
Technical
Section titled “Technical”Is my theme compatible?
Section titled “Is my theme compatible?”Qivra PreOrder works with:
- All Online Store 2.0 themes (Dawn, Dawn-based themes)
- Popular themes: Impulse, Prestige, Minimal
- Custom themes with App Block support
The app automatically detects your theme and selects the appropriate selectors.
Can I customize the badge and button styling?
Section titled “Can I customize the badge and button styling?”Yes. In Display Settings, you can customize:
- Badge text, background color, text color
- Button text, background color, text color, border radius, font size
- Delivery message text
See PDP Settings for details.
How does the app integrate with Shopify checkout?
Section titled “How does the app integrate with Shopify checkout?”Qivra PreOrder uses Shopify Selling Plans, which integrate natively with Shopify checkout. Customers see pre-order options directly in the checkout flow, and all payment processing is handled by Shopify.
Support
Section titled “Support”How do I contact support?
Section titled “How do I contact support?”Use the live chat in the bottom-right corner of the app, or email our team. Human support is available 24/7, and we welcome feature requests — “Tell us what you need. We’ll build it!”
Can I automate workflows when a pre-order is placed?
Section titled “Can I automate workflows when a pre-order is placed?”Yes. Qivra PreOrder provides Shopify Flow triggers such as “Pre-order placed” and “Offer limit reached”. See Shopify Flow Integration for details.