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Qivra Help Center

Retry Failed Notifications

Sometimes email notifications fail to deliver. This guide explains how to identify failed notifications and retry them.

Why Notifications Fail

Section titled “Why Notifications Fail”

Common reasons for failure:

CauseDescription
Email provider issueTemporary service outage
Invalid recipientBounced email address
Rate limitingToo many emails sent
Configuration errorWrong settings
Spam filterBlocked by filter

Identifying Failed Notifications

Section titled “Identifying Failed Notifications”

Check Submission Status

Section titled “Check Submission Status”
  1. Go to Submissions page
  2. Look at Status column
  3. Find Failed status

Filter by Failed

Section titled “Filter by Failed”
  1. Click status filter
  2. Select Failed
  3. View only failed notifications

Failed Status Indicators

Section titled “Failed Status Indicators”
StatusMeaning
FailedDelivery unsuccessful
PendingStill trying
SentSuccessfully delivered

Retrying Notifications

Section titled “Retrying Notifications”

Single Submission

Section titled “Single Submission”
  1. Click on failed submission
  2. Click Retry Notification
  3. System attempts resend

Multiple Submissions

Section titled “Multiple Submissions”
  1. Select multiple with checkboxes
  2. Click Retry Notifications
  3. All selected are retried

Retry Process

Section titled “Retry Process”

When you retry:

  1. System queues notification
  2. Sends to email provider
  3. Updates status

Checking Retry Results

Section titled “Checking Retry Results”

After Retrying

Section titled “After Retrying”
  1. Refresh submissions page
  2. Check updated status
  3. Verify if now “Sent”

If Still Failing

Section titled “If Still Failing”

Check:

  • Email provider settings
  • Recipient email address
  • Error message details

Common Failure Scenarios

Section titled “Common Failure Scenarios”

Email Provider Down

Section titled “Email Provider Down”
SymptomsSolution
Multiple failuresCheck provider status
Recent setupWait and retry
All forms affectedCheck API key

Solution:

  1. Check provider status page
  2. Wait for service restoration
  3. Retry notifications

Invalid Email Address

Section titled “Invalid Email Address”
SymptomsSolution
Single failureCheck email format
Bounce messageContact customer
Consistent failUpdate recipient

Solution:

  1. Verify email address
  2. Update if wrong
  3. Retry notification

Rate Limiting

Section titled “Rate Limiting”
SymptomsSolution
Burst of failuresRate limit hit
Periodic failsNear limit
Provider warningUpgrade plan

Solution:

  1. Wait for limit reset
  2. Spread out retries
  3. Consider upgrading

Configuration Error

Section titled “Configuration Error”
SymptomsSolution
All failCheck settings
New setupVerify config
Recent changeReview changes

Solution:

  1. Review email settings
  2. Test configuration
  3. Fix and retry

Preventing Failures

Section titled “Preventing Failures”

Regular Maintenance

Section titled “Regular Maintenance”
TaskFrequency
Check provider statusWeekly
Review failed notificationsDaily
Update settingsAs needed
Test email deliveryMonthly

Monitoring

Section titled “Monitoring”

Set up monitoring:

  • Email for failures
  • Regular status checks
  • Dashboard alerts

Backup Plans

Section titled “Backup Plans”

Have contingencies:

  • Secondary email provider
  • Manual notification process
  • Customer contact alternatives

Bulk Retry Operations

Section titled “Bulk Retry Operations”

Retrying All Failed

Section titled “Retrying All Failed”
  1. Filter by Failed status
  2. Select all
  3. Click Retry
  4. Monitor results

Scheduled Retries

Section titled “Scheduled Retries”

For persistent issues:

  1. Fix underlying problem
  2. Wait appropriate time
  3. Bulk retry all failed

Notification Logs

Section titled “Notification Logs”

Accessing Logs

Section titled “Accessing Logs”

Some plans include detailed logs:

  1. Go to Settings
  2. Find Notification Logs
  3. View detailed history

Log Information

Section titled “Log Information”
DataDescription
TimestampWhen attempted
StatusSuccess or fail
Error codeFailure reason
RecipientEmail address

Best Practices

Section titled “Best Practices”

Quick Response

Section titled “Quick Response”
SituationAction
Single failureRetry once
Multiple failuresCheck provider
Persistent failureInvestigate cause

Documentation

Section titled “Documentation”

Keep track of:

  • When failures occur
  • Common causes
  • Solutions that work

Communication

Section titled “Communication”

If customers affected:

  • Apologize for delay
  • Explain briefly
  • Provide update

Video Tutorial

Section titled “Video Tutorial”
Play
Section titled “Related Docs”