Upgrade to Premium
Upgrade to a premium plan to unlock more features and higher limits. This guide walks you through the upgrade process.
Why Upgrade?
Section titled “Why Upgrade?”Unlock Features
Section titled “Unlock Features”Premium plans include:
| Feature | Benefit |
|---|---|
| Unlimited forms | Create as many as needed |
| More submissions | Handle more traffic |
| File uploads | Accept documents and images |
| Email integrations | Connect to Mailchimp, Klaviyo |
| Priority support | Faster help when needed |
| Custom branding | Match your store |
Remove Limitations
Section titled “Remove Limitations”Free plan limits:
| Limitation | Premium Solution |
|---|---|
| 3 forms max | Unlimited forms |
| 100 submissions/month | 1,000+ submissions |
| Basic email only | All email providers |
| No integrations | Full integrations |
Before Upgrading
Section titled “Before Upgrading”Check Current Usage
Section titled “Check Current Usage”- Go to Settings > Billing
- View current usage
- See which limits you’re hitting
Choose Your Plan
Section titled “Choose Your Plan”| Need | Recommended Plan |
|---|---|
| More forms | Pro |
| More submissions | Pro |
| Integrations | Pro |
| Unlimited everything | Enterprise |
Prepare for Upgrade
Section titled “Prepare for Upgrade”Have ready:
- Payment method
- Business information
- Desired billing cycle (monthly/annual)
How to Upgrade
Section titled “How to Upgrade”Step 1: Access Billing
Section titled “Step 1: Access Billing”- Go to Qivra Form Builder
- Click Settings
- Select Billing or Pricing
Step 2: Select Plan
Section titled “Step 2: Select Plan”- View available plans
- Click Upgrade on desired plan
- Review features included
Step 3: Confirm Payment
Section titled “Step 3: Confirm Payment”- Enter payment details
- Select billing cycle
- Review total
- Confirm upgrade
Step 4: Complete Upgrade
Section titled “Step 4: Complete Upgrade”- Payment processed
- Plan changes immediately
- New features available
- Confirmation email sent
After Upgrading
Section titled “After Upgrading”What Changes Immediately
Section titled “What Changes Immediately”| Change | Effect |
|---|---|
| Form limits | Increased |
| Submission limits | Increased |
| Features | Unlocked |
| Locked forms | Accessible |
Check Your Forms
Section titled “Check Your Forms”- Review all forms
- Unlock any that were limited
- Add new forms if needed
Set Up New Features
Section titled “Set Up New Features”Configure newly available features:
- Email integrations
- Slack notifications
- Webhooks
- Custom branding
Upgrading via Shopify
Section titled “Upgrading via Shopify”Shopify App Store
Section titled “Shopify App Store”If installed via Shopify:
- Go to Shopify Admin
- Apps > Qivra Form Builder
- Select plan
- Billed via Shopify
Shopify Billing
Section titled “Shopify Billing”| Benefit | Description |
|---|---|
| Unified billing | One invoice |
| Easy management | In Shopify admin |
| Existing payment | Uses store payment |
Prorated Billing
Section titled “Prorated Billing”How It Works
Section titled “How It Works”When upgrading mid-cycle:
Old plan: $0/month, 15 days remainingNew plan: $19/month
Charge = $19 × (15/30) = $9.50First Invoice
Section titled “First Invoice”After upgrading:
- Prorated amount for current period
- Full amount at next billing date
Annual Upgrades
Section titled “Annual Upgrades”Benefits of Annual
Section titled “Benefits of Annual”| Benefit | Value |
|---|---|
| Discount | ~17% off (2 months free) |
| Predictable cost | One payment |
| No monthly charges | For 12 months |
Switching to Annual
Section titled “Switching to Annual”- Go to Billing
- Select annual option
- Pay annual amount
- Receive discount
Common Questions
Section titled “Common Questions”Can I try premium first?
Section titled “Can I try premium first?”Some plans offer trial periods:
- Check current promotions
- Contact support for options
What if I change my mind?
Section titled “What if I change my mind?”- Cancel within trial period for refund
- After payment, see refund policy
When do features activate?
Section titled “When do features activate?”Immediately after payment confirmation.
Will I lose my data?
Section titled “Will I lose my data?”No. All forms and submissions are preserved.
Troubleshooting
Section titled “Troubleshooting”Payment Failed
Section titled “Payment Failed”| Cause | Solution |
|---|---|
| Card declined | Try different card |
| Insufficient funds | Add funds |
| Wrong details | Re-enter information |
Upgrade Not Showing
Section titled “Upgrade Not Showing”- Refresh the page
- Log out and back in
- Contact support
Shopify Billing Issues
Section titled “Shopify Billing Issues”- Check Shopify payment method
- Update if needed
- Retry upgrade