Upgrade to Premium
Upgrade to a premium plan to unlock more features and higher limits. This guide walks you through the upgrade process.
Why Upgrade?
Section titled “Why Upgrade?”Unlock Features
Section titled “Unlock Features”Premium plans include:
| Feature | Benefit |
|---|---|
| Unlimited forms | Create as many as needed |
| More submissions | Handle more traffic |
| File uploads | Accept documents and images |
| Email integrations | Connect to Mailchimp, Klaviyo |
| Priority support | Faster help when needed |
| Custom branding | Match your store |
Remove Limitations
Section titled “Remove Limitations”Free plan limits:
| Limitation | Paid Solution |
|---|---|
| 1 form max | 5 forms (Basic) or unlimited (Premium) |
| 10 fields per form | 20 (Basic) or unlimited (Premium) |
| Submission count only | Full submission details |
| No integrations | Shopify Customers (Basic+); Mailchimp, Klaviyo, Slack, Zapier, Flow (Premium) |
Before Upgrading
Section titled “Before Upgrading”Check Current Usage
Section titled “Check Current Usage”- Go to Pricing in the app
- View current usage
- See which limits you’re hitting
Choose Your Plan
Section titled “Choose Your Plan”| Need | Recommended Plan |
|---|---|
| More forms & fields | Basic ($5.99/mo) |
| Full submission details | Basic |
| File uploads | Basic |
| Marketing integrations | Premium ($9.99/mo) |
| Unlimited everything | Premium |
Prepare for Upgrade
Section titled “Prepare for Upgrade”Have ready:
- Payment method
- Business information
- Desired billing cycle (monthly/annual)
How to Upgrade
Section titled “How to Upgrade”Step 1: Open Pricing
Section titled “Step 1: Open Pricing”- Go to Qivra Form Builder
- Click Pricing in the sidebar
Step 2: Select Plan
Section titled “Step 2: Select Plan”- View available plans
- Click Upgrade on desired plan
- Review features included
Step 3: Approve via Shopify
Section titled “Step 3: Approve via Shopify”- Shopify’s secure approval flow opens
- Select billing cycle (monthly/annual)
- Review total
- Confirm upgrade
Step 4: Complete Upgrade
Section titled “Step 4: Complete Upgrade”- Plan changes immediately
- New features available
After Upgrading
Section titled “After Upgrading”What Changes Immediately
Section titled “What Changes Immediately”| Change | Effect |
|---|---|
| Form limits | Increased |
| Submission limits | Increased |
| Features | Unlocked |
| Locked forms | Accessible |
Check Your Forms
Section titled “Check Your Forms”- Review all forms
- Unlock any that were limited
- Add new forms if needed
Set Up New Features
Section titled “Set Up New Features”Configure newly available features:
- Email integrations
- Slack notifications
- Webhooks
- Custom branding
Upgrading via Shopify
Section titled “Upgrading via Shopify”Shopify App Store
Section titled “Shopify App Store”If installed via Shopify:
- Go to Shopify Admin
- Apps > Qivra Form Builder
- Select plan
- Billed via Shopify
Shopify Billing
Section titled “Shopify Billing”| Benefit | Description |
|---|---|
| Unified billing | One invoice |
| Easy management | In Shopify admin |
| Existing payment | Uses store payment |
Prorated Billing
Section titled “Prorated Billing”How It Works
Section titled “How It Works”When upgrading mid-cycle, Shopify prorates the charge based on the time remaining on your current plan — you only pay the difference for the rest of the period, then the full price at the next billing date.
First Invoice
Section titled “First Invoice”After upgrading:
- Prorated amount for current period
- Full amount at next billing date
Annual Upgrades
Section titled “Annual Upgrades”Benefits of Annual
Section titled “Benefits of Annual”| Benefit | Value |
|---|---|
| Discount | 20% off |
| Predictable cost | One payment |
| No monthly charges | For 12 months |
Switching to Annual
Section titled “Switching to Annual”- Go to Pricing
- Select annual option
- Approve via Shopify
Common Questions
Section titled “Common Questions”Can I try premium first?
Section titled “Can I try premium first?”Yes — paid plans include a 7-day free trial. Start the subscription from the Pricing page and try the full feature set before being billed.
What if I change my mind?
Section titled “What if I change my mind?”- Cancel within the trial period and you won’t be charged
- After payment, see Shopify’s app refund policy
When do features activate?
Section titled “When do features activate?”Immediately after payment confirmation.
Will I lose my data?
Section titled “Will I lose my data?”No. All forms and submissions are preserved.
Troubleshooting
Section titled “Troubleshooting”Payment Failed
Section titled “Payment Failed”| Cause | Solution |
|---|---|
| Card declined | Try different card |
| Insufficient funds | Add funds |
| Wrong details | Re-enter information |
Upgrade Not Showing
Section titled “Upgrade Not Showing”- Refresh the page
- Log out and back in
- Contact support
Shopify Billing Issues
Section titled “Shopify Billing Issues”- Check Shopify payment method
- Update if needed
- Retry upgrade