Contact Form Templates

Contact forms are essential for customer communication. This guide covers the contact form templates available in Qivra Form Builder and how to use them effectively.

Why Use Contact Form Templates?

Contact form templates provide:

Benefit	Description
Quick Setup	Start with a pre-built, optimized form
Best Practices	Fields organized for maximum conversions
Professional Look	Designed for trust and credibility
Customizable	Modify to fit your specific needs

Available Contact Form Templates

Basic Contact Form

A simple form for general inquiries.

Included Fields:

Field	Type	Required
Name	Text	Yes
Email	Email	Yes
Subject	Dropdown	No
Message	Text Area	Yes

Best For:

• Simple websites
• Quick contact needs
• Small businesses

Advanced Contact Form

A comprehensive form with more options.

Included Fields:

Field	Type	Required
First Name	Text	Yes
Last Name	Text	Yes
Email	Email	Yes
Phone	Phone	No
Department	Dropdown	Yes
Subject	Text	Yes
Order Number	Text	Conditional
Message	Text Area	Yes
Attachment	File Upload	No

Best For:

• E-commerce stores
• Businesses with multiple departments
• High-volume inquiries

Support Request Form

Specialized for customer support.

Included Fields:

Field	Type	Required
Name	Text	Yes
Email	Email	Yes
Support Type	Dropdown	Yes
Priority	Radio	Yes
Order Number	Text	Conditional
Description	Text Area	Yes
Screenshots	File Upload	No

Best For:

• Technical support
• Customer service teams
• Issue tracking

Using a Contact Form Template

Step 1: Access Templates

1. Go to Qivra Form Builder
2. Click Templates in sidebar
3. Filter by “Contact” category

Step 2: Preview Template

1. Click on a template to preview
2. Review the fields and structure
3. Check if it meets your needs

Step 3: Use Template

1. Click Use this template
2. Name your form
3. The form is created with template content

Step 4: Customize

Modify the form as needed:

• Add or remove fields
• Change field labels
• Adjust required settings
• Update styling

Customizing Contact Forms

Adding Fields

Common additions to contact forms:

Field	Use Case
Company	B2B inquiries
Country	International customers
Preferred Contact	Email vs. Phone
Best Time to Call	Phone follow-up
How Did You Hear	Marketing tracking

Conditional Fields

Show fields based on user selection:

Example: Order-Related Inquiries

IF "Department" = "Order Support"
THEN show "Order Number" field

Example: Phone Callback

IF "Preferred Contact" = "Phone"
THEN show "Best Time to Call" field

Department Routing

Route inquiries to different teams:

1. Add Department dropdown
2. Options: Sales, Support, Billing, General
3. Set up conditional notifications
4. Route to appropriate team email

Best Practices for Contact Forms

Keep It Simple

Recommendation	Why
Limit required fields	Higher completion rate
4-6 fields max	Less overwhelming
Clear labels	Reduce confusion
Helpful placeholders	Guide users

Essential Fields Only

Every contact form needs:

1. Name - Identify the customer
2. Email - For reply
3. Message - The inquiry

Optional But Useful

Consider adding:

• Phone (for urgent matters)
• Department (for routing)
• Order Number (for order issues)

Avoid These Mistakes

Don’t	Why
Too many required fields	Discourages submission
No confirmation	User unsure if sent
Hidden contact info	Frustrates customers
No response time	Creates uncertainty

Setting Up Notifications

Email Recipients

Configure who receives contact form submissions:

1. Open form settings
2. Go to Notifications
3. Add recipient emails

Auto-Reply

Send confirmation to customers:

1. Enable Auto-Reply
2. Write confirmation message:

Thank you for contacting us!

We've received your message and will respond within 24-48 hours.

If your matter is urgent, please call us at [phone number].

Best regards,
[Your Store Name]

Subject Line

Use dynamic subject lines:

New Contact: {subject} - {customer_name}

Displaying Your Contact Form

Dedicated Contact Page

Create a dedicated contact page:

1. Create page: “Contact Us”
2. Add contact information
3. Embed the contact form
4. Add business hours
5. Include map if applicable

Multi-Page Display

Show contact form in multiple places:

Location	Trigger Type
Contact page	AUTO
Footer	BUTTON
Product pages	BUTTON (floating)
404 page	AUTO

Popup Contact Form

Use button trigger for popup:

1. Set Trigger to BUTTON
2. Position: Floating
3. Button text: “Contact Us”
4. Place on all pages

Contact Form Analytics

Track These Metrics

Metric	Description
Submissions	Total forms submitted
By Department	Which topics are common
Response Time	How fast you reply
Resolution Rate	Issues resolved

Using Data

• Identify common questions
• Update FAQ based on inquiries
• Train staff on frequent issues
• Improve product descriptions

Troubleshooting

Low Submission Rate

Possible Cause	Solution
Too many fields	Reduce required fields
Hard to find	Add link in navigation
No trust indicators	Add privacy policy
Poor mobile experience	Test on mobile

Spam Submissions

Solution	How
Enable validation	Require valid email format
Add honeypot	Hidden field for bots
Moderate submissions	Review before responding

No Email Notifications

1. Check email provider settings
2. Verify recipient addresses
3. Check spam/junk folders
4. Test email delivery

Video Tutorial

Play

Related Docs

• Create Your First Form
• Email Notification Settings
• Create Contact Page
• Using Form Templates