Email Not Received
If you’re not receiving email notifications from form submissions, this guide will help you troubleshoot the issue.
Quick Checklist
Section titled “Quick Checklist”Before troubleshooting, verify:
| Check | How to Verify |
|---|---|
| Email provider configured | Settings > Providers |
| Recipient email correct | Settings > Notifications |
| Submissions are coming in | Check Submissions page |
| Check spam folder | Look in junk/spam |
Common Causes
Section titled “Common Causes”1. Email Provider Not Configured
Section titled “1. Email Provider Not Configured”Symptoms:
- No emails sent
- Settings show no provider
Solution:
- Go to Settings > Providers
- Select your email provider
- Enter required credentials
- Click Test & Save
2. Wrong Recipient Email
Section titled “2. Wrong Recipient Email”Symptoms:
- Emails sent but not to you
- Delivery to wrong address
Solution:
- Go to Settings > Notifications
- Check “Send To” field
- Correct email address
- Save changes
3. Emails in Spam Folder
Section titled “3. Emails in Spam Folder”Symptoms:
- Emails sent successfully
- Not appearing in inbox
Solution:
- Check spam/junk folder
- Mark as “Not Spam”
- Add sender to contacts
- Create filter to inbox
4. Email Provider Issues
Section titled “4. Email Provider Issues”Symptoms:
- Test emails fail
- Error messages in settings
Solution:
- Check provider status page
- Verify API credentials
- Regenerate API key if needed
- Reconnect provider
5. Rate Limiting
Section titled “5. Rate Limiting”Symptoms:
- Some emails arrive
- Sudden stop in delivery
Solution:
- Check provider rate limits
- Wait for limit reset
- Consider upgrading plan
Email Provider Specific Issues
Section titled “Email Provider Specific Issues”Resend
Section titled “Resend”| Issue | Solution |
|---|---|
| Domain not verified | Complete domain verification |
| Invalid API key | Regenerate and update key |
| From email mismatch | Use verified domain email |
| Issue | Solution |
|---|---|
| Authentication failed | Check username/password |
| Wrong port | Try 587 or 2525 |
| SSL/TLS issue | Check encryption settings |
| Gmail app password | Generate app-specific password |
Mailchimp
Section titled “Mailchimp”| Issue | Solution |
|---|---|
| Invalid API key | Verify and update key |
| Wrong audience | Check audience selection |
| Sync delay | Wait for processing |
Klaviyo
Section titled “Klaviyo”| Issue | Solution |
|---|---|
| API scope missing | Add required scopes |
| Wrong list | Verify list selection |
| Profile not created | Check for errors |
Testing Email Delivery
Section titled “Testing Email Delivery”Send Test Email
Section titled “Send Test Email”- Go to Settings > Providers
- Click Test & Save
- Enter your email
- Check for test email
Check Submission Status
Section titled “Check Submission Status”- Go to Submissions
- Look at Status column
- Find failed notifications
- Click to see error
Verify in Provider Dashboard
Section titled “Verify in Provider Dashboard”Check your email provider:
- Resend dashboard
- SMTP server logs
- Mailchimp reports
- Klaviyo analytics
Spam Filter Issues
Section titled “Spam Filter Issues”Common Spam Triggers
Section titled “Common Spam Triggers”| Trigger | Solution |
|---|---|
| New domain | Build reputation over time |
| Spammy words | Review email content |
| No unsubscribe | Add for marketing emails |
| Missing authentication | Set up SPF/DKIM |
Improving Deliverability
Section titled “Improving Deliverability”| Action | How |
|---|---|
| Verify domain | Complete DNS setup |
| Use reputable provider | Choose established service |
| Avoid spam words | Review content |
| Include plain text | Enable plain text version |
Whitelisting
Section titled “Whitelisting”Ask recipients to whitelist:
- Add sender email to contacts
- Create inbox filter
- Mark as not spam
Notification Settings Issues
Section titled “Notification Settings Issues”Multiple Recipients
Section titled “Multiple Recipients”If using multiple emails:
| Issue | Solution |
|---|---|
| One not receiving | Check that specific email |
| All not receiving | Check provider settings |
| CC/BCC not working | Verify CC/BCC fields |
Per-Form Settings
Section titled “Per-Form Settings”Check form-specific settings:
- Open form in builder
- Go to Settings > Notifications
- Check for overrides
- Verify recipients
Troubleshooting Steps
Section titled “Troubleshooting Steps”Step 1: Verify Submissions
Section titled “Step 1: Verify Submissions”- Check Submissions page
- Confirm submissions are recorded
- If not, form issue (not email)
Step 2: Check Status
Section titled “Step 2: Check Status”- Look at notification status
- If “Sent” - check spam
- If “Failed” - check provider
- If “Pending” - wait or retry
Step 3: Test Provider
Section titled “Step 3: Test Provider”- Go to email provider settings
- Send test email
- Verify delivery
- Fix any errors
Step 4: Check Recipients
Section titled “Step 4: Check Recipients”- Verify email addresses
- Check for typos
- Confirm with test
Step 5: Review Logs
Section titled “Step 5: Review Logs”If available:
- Check notification logs
- Look for error codes
- Research error meaning
Error Messages
Section titled “Error Messages”Common Errors
Section titled “Common Errors”| Error | Meaning | Solution |
|---|---|---|
| 550 | Invalid recipient | Check email address |
| 551 | Not local | Use correct server |
| 552 | Mailbox full | Clear space |
| 553 | Invalid sender | Verify from address |
| 554 | Transaction failed | Check all settings |
Provider Errors
Section titled “Provider Errors”Check provider documentation for:
- API error codes
- Rate limit messages
- Authentication errors
Still Not Working?
Section titled “Still Not Working?”Gather Information
Section titled “Gather Information”Before contacting support:
| Information | Where to Find |
|---|---|
| Email provider | Settings > Providers |
| Recipient emails | Settings > Notifications |
| Submission status | Submissions page |
| Error messages | Notification logs |
| Test results | From testing steps |
Contact Support
Section titled “Contact Support”- Go to Settings > Help
- Submit support request
- Include gathered information
- Allow 24-48 hours for response