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Qivra Help Center

Manage Submissions

The Submissions page is where you view and manage all form submissions from your customers. This guide covers everything you need to know about managing submissions.

Accessing Submissions

Section titled “Accessing Submissions”
  1. Go to Qivra Form Builder
  2. Click Submissions in the sidebar
  3. View all form submissions

Submissions List

Section titled “Submissions List”

List View

Section titled “List View”

The submissions table shows:

ColumnDescription
FormWhich form was submitted
SubmittedDate and time
StatusNotification status
CustomerName or email

Status Indicators

Section titled “Status Indicators”
StatusMeaning
SentEmail notification delivered
PendingQueued for sending
FailedDelivery failed

Filtering Submissions

Section titled “Filtering Submissions”

By Date

Section titled “By Date”
  1. Click date filter
  2. Select range:
    • Today
    • Last 7 days
    • Last 30 days
    • Custom range

By Form

Section titled “By Form”
  1. Click form dropdown
  2. Select specific form
  3. View only that form’s submissions

By Status

Section titled “By Status”
  1. Click status filter
  2. Choose:
    • All
    • Sent
    • Pending
    • Failed

Viewing Submission Details

Section titled “Viewing Submission Details”

Opening a Submission

Section titled “Opening a Submission”
  1. Click on any submission row
  2. Detailed view opens

Details Included

Section titled “Details Included”
InformationDescription
Form FieldsAll submitted values
Submitted AtExact timestamp
Page URLWhere form was submitted
IP AddressSubmitter’s IP
User AgentBrowser/device info
Notification StatusDelivery status

Customer Information

Section titled “Customer Information”

If collected, you’ll see:

  • Name
  • Email
  • Phone
  • Any other fields

Exporting Submissions

Section titled “Exporting Submissions”

Export All

Section titled “Export All”
  1. Go to Submissions page
  2. Click Export button
  3. Choose format (CSV or Excel)
  4. Download file

Export Filtered

Section titled “Export Filtered”
  1. Apply filters first
  2. Click Export
  3. Only filtered results exported

Export Options

Section titled “Export Options”
FormatBest For
CSVSpreadsheets, data analysis
ExcelReports, sharing with team

Deleting Submissions

Section titled “Deleting Submissions”

Single Submission

Section titled “Single Submission”
  1. Click on submission
  2. Click Delete button
  3. Confirm deletion

Multiple Submissions

Section titled “Multiple Submissions”
  1. Select submissions with checkboxes
  2. Click Delete button
  3. Confirm deletion

Warning: Deleted submissions cannot be recovered.

Bulk Delete

Section titled “Bulk Delete”
  1. Select all with top checkbox
  2. Or select specific ones
  3. Delete in one action

Submission Actions

Section titled “Submission Actions”

Resend Notification

Section titled “Resend Notification”

For failed notifications:

  1. Open submission
  2. Click Retry Notification
  3. System resends email

Mark as Handled

Section titled “Mark as Handled”

Track your progress:

  1. Open submission
  2. Mark as handled
  3. Track which are done

Add Notes

Section titled “Add Notes”

Internal notes on submissions:

  1. Open submission
  2. Add note in notes field
  3. Save

Search Submissions

Section titled “Search Submissions”

Search Field

Section titled “Search Field”
  1. Use search box at top
  2. Enter search term
  3. Results filter automatically

What’s Searched

Section titled “What’s Searched”
FieldSearched
Customer nameYes
EmailYes
Form nameYes
Message contentYes
Submission IDYes

Managing High Volume

Section titled “Managing High Volume”

Tips for Many Submissions

Section titled “Tips for Many Submissions”
StrategyHow
Use filtersFocus on what matters
Export regularlyKeep local backup
Delete old onesClean up periodically
Archive handledMark as processed

Organization Tips

Section titled “Organization Tips”
  • Filter by date for daily review
  • Export weekly for records
  • Delete after processing
  • Use notes for tracking

Data Privacy

Section titled “Data Privacy”

Customer Data

Section titled “Customer Data”

Submissions may contain:

  • Personal information
  • Contact details
  • Order information

Handling Responsibly

Section titled “Handling Responsibly”
PracticeWhy
Delete when doneMinimize stored data
Export securelyProtect customer info
Limit accessOnly authorized users

GDPR Compliance

Section titled “GDPR Compliance”

For EU customers:

  • Delete on request
  • Export on request
  • Honor data requests

Submission Workflow

Section titled “Submission Workflow”
Section titled “Recommended Process”
  1. Check daily - Review new submissions
  2. Respond - Contact customers
  3. Note actions - Add notes
  4. Mark handled - Track progress
  5. Archive - Delete old submissions

Team Management

Section titled “Team Management”

For teams:

RoleAccess
AdminFull access
ManagerView, export
SupportView, respond

Video Tutorial

Section titled “Video Tutorial”
Play
Section titled “Related Docs”