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Qivra Help Center

Submission Issues

If you’re experiencing issues with form submissions, this guide will help you identify and resolve common problems.

Types of Issues

Section titled “Types of Issues”

Submissions Not Recording

Section titled “Submissions Not Recording”

Form submissions aren’t appearing in the app.

Submissions Not Completing

Section titled “Submissions Not Completing”

Customers can’t finish submitting the form.

Data Missing

Section titled “Data Missing”

Submission data is incomplete or incorrect.

Duplicate Submissions

Section titled “Duplicate Submissions”

Same submission appears multiple times.

Submissions Not Recording

Section titled “Submissions Not Recording”

Check Form Status

Section titled “Check Form Status”
CauseSolution
Form disabledEnable the form
Form lockedUpgrade plan
Form not savedSave the form

Check Submission Limits

Section titled “Check Submission Limits”
CauseSolution
Monthly limit reachedUpgrade plan
Storage fullDelete old submissions

JavaScript Errors

Section titled “JavaScript Errors”

Check for errors:

  1. Open browser DevTools (F12)
  2. Go to Console tab
  3. Submit form
  4. Look for red errors

Common causes:

  • Theme JavaScript conflicts
  • Ad blockers
  • Browser extensions

Network Issues

Section titled “Network Issues”

Check network:

  1. DevTools > Network tab
  2. Submit form
  3. Look for failed requests
  4. Check response codes

Submissions Not Completing

Section titled “Submissions Not Completing”

Validation Errors

Section titled “Validation Errors”

Symptoms:

  • Form won’t submit
  • Error messages appear
  • Fields highlighted

Solutions:

IssueSolution
Required field emptyFill all required fields
Invalid email formatEnter valid email
Invalid phone formatCheck phone format
File too largeReduce file size

Button Not Working

Section titled “Button Not Working”

Symptoms:

  • Click submit, nothing happens
  • No error message
  • No loading indicator

Check:

  1. Browser console for errors
  2. Network tab for requests
  3. Form validation status

Page Refreshes

Section titled “Page Refreshes”

Symptoms:

  • Page reloads on submit
  • Form resets
  • No submission recorded

Causes:

  • JavaScript error
  • Form event not captured
  • Theme conflict

Timeout Errors

Section titled “Timeout Errors”

Symptoms:

  • Loading indicator forever
  • Eventually times out
  • No confirmation

Solutions:

  1. Check network connection
  2. Try smaller files
  3. Check server status

Data Missing from Submissions

Section titled “Data Missing from Submissions”

Fields Not Captured

Section titled “Fields Not Captured”

Causes:

CauseSolution
Field hiddenCheck field visibility
Conditional logicReview conditions
Field deletedRecreate field
Browser autofill issueTest without autofill

Empty Values

Section titled “Empty Values”

Check:

  1. Field was visible to user
  2. User didn’t skip field
  3. No JavaScript cleared value

File Upload Issues

Section titled “File Upload Issues”

Symptoms:

  • Files not attached
  • Upload fails
  • Missing from submission

Solutions:

IssueSolution
File too largeReduce file size
Wrong formatUse allowed formats
Network timeoutCheck connection
Storage limitClear storage

Duplicate Submissions

Section titled “Duplicate Submissions”

Causes of Duplicates

Section titled “Causes of Duplicates”
CauseHow It Happens
Double-clickCustomer clicks twice
Page refreshForm resubmits
Browser backResubmits on back
Network retryAuto-retry sends again

Preventing Duplicates

Section titled “Preventing Duplicates”

Form settings:

  1. Disable submit after click
  2. Show loading indicator
  3. Redirect after submit

Handling Duplicates

Section titled “Handling Duplicates”
  1. Review submissions regularly
  2. Delete obvious duplicates
  3. Merge if needed

Conditional Logic Issues

Section titled “Conditional Logic Issues”

Fields Showing When They Shouldn’t

Section titled “Fields Showing When They Shouldn’t”

Check:

  1. Condition settings
  2. AND/OR logic
  3. Field references

Fields Hidden When They Should Show

Section titled “Fields Hidden When They Should Show”

Check:

  1. Condition is enabled
  2. Logic is correct
  3. Trigger field exists

Multi-Step Issues

Section titled “Multi-Step Issues”

Symptoms:

  • Steps skip incorrectly
  • Can’t proceed to next step
  • Wrong step order

Solutions:

  1. Check step conditions
  2. Verify step order
  3. Test all paths

Mobile-Specific Issues

Section titled “Mobile-Specific Issues”

Form Not Submitting on Mobile

Section titled “Form Not Submitting on Mobile”
CauseSolution
Touch issuesIncrease button size
Validation hiddenScroll to show errors
Keyboard blockingAdjust layout

Mobile Data Issues

Section titled “Mobile Data Issues”
CauseSolution
Slow connectionAdd loading indicator
TimeoutIncrease timeout
Form too largeSimplify form

Testing Submissions

Section titled “Testing Submissions”

Create Test Submission

Section titled “Create Test Submission”
  1. Go to your store
  2. Navigate to form
  3. Fill out form
  4. Submit
  5. Check Submissions page

Verify All Fields

Section titled “Verify All Fields”
  1. Open test submission
  2. Check each field
  3. Verify file uploads
  4. Confirm data accuracy

Test Different Scenarios

Section titled “Test Different Scenarios”

Test:

  • With and without optional fields
  • Different field combinations
  • File uploads
  • Mobile and desktop

Debugging Steps

Section titled “Debugging Steps”

Step 1: Check Console

Section titled “Step 1: Check Console”
  1. Open DevTools (F12)
  2. Go to Console
  3. Clear console
  4. Submit form
  5. Note any errors

Step 2: Check Network

Section titled “Step 2: Check Network”
  1. DevTools > Network
  2. Submit form
  3. Find submission request
  4. Check status code
  5. Review response

Step 3: Check Form HTML

Section titled “Step 3: Check Form HTML”
  1. Right-click form
  2. Inspect element
  3. Check form structure
  4. Verify field names

Step 4: Test in Isolation

Section titled “Step 4: Test in Isolation”
  1. Create minimal test form
  2. Test submission
  3. If works, issue is form-specific
  4. If not, issue is environment

Still Not Working?

Section titled “Still Not Working?”

Gather Information

Section titled “Gather Information”
InformationWhere to Find
Form URLBrowser address bar
Console errorsDevTools Console
Network errorsDevTools Network
Browser/DeviceWhat you’re using
Steps to reproduceExact steps

Contact Support

Section titled “Contact Support”
  1. Go to Settings > Help
  2. Submit support request
  3. Include:
    • Form name
    • Error messages
    • Steps to reproduce
    • Screenshots

Video Tutorial

Section titled “Video Tutorial”
Play
Section titled “Related Docs”