Email Notifications
Qivra PreOrder can automatically email your customers when they place a pre-order, and lets you send a delay notification when a delivery date slips. This guide explains how to configure both email templates.
Where to Configure Emails
Section titled “Where to Configure Emails”- Open Qivra PreOrder from your Shopify admin
- Go to Pre-order Offers
- Open the Settings tab
- Find two sections:
- Confirmation Email — sent automatically when a customer places a pre-order
- Delay Notification — sent on demand when a delivery is delayed
Confirmation Email
Section titled “Confirmation Email”Sent automatically after each pre-order is placed (enabled by default).
Enable or Disable
Section titled “Enable or Disable”Toggle Enable confirmation email to turn automatic confirmations on or off.
Choose a Preset
Section titled “Choose a Preset”Start from a ready-made template:
| Preset | Subject | Style |
|---|---|---|
| Short confirmation | Your pre-order is confirmed! {{order_name}} | Brief thank-you with order link |
| Warm & detailed | Thank you for your pre-order at {{shop_name}}! | Full summary with view-order and cancel buttons |
| Delivery highlight | Pre-order received — Ships around {{estimated_delivery}} | Puts the estimated delivery date front and center |
Sender Settings
Section titled “Sender Settings”- Sender name: The display name shown to customers (e.g., your store name)
- Subject: Email subject line — variables are supported
Customize the Content
Section titled “Customize the Content”Edit the email body with the visual editor and insert variables with one click:
Text variables:
| Variable | Replaced with |
|---|---|
{{customer_name}} | Customer’s name |
{{order_name}} | Shopify order name (e.g., #1001) |
{{order_date}} | Date the pre-order was placed |
{{estimated_delivery}} | Estimated delivery/fulfillment date |
{{shop_name}} | Your store name |
{{total_price}} | Order total |
Content blocks:
| Block | Description |
|---|---|
{{view_order_button}} | Button linking to the order in your store |
{{cancel_button}} | Button letting the customer cancel the pre-order |
{{pre_order_items}} | Table listing the pre-ordered items |
Button Styling
Section titled “Button Styling”Customize the View Order and Need to Cancel? buttons: text, font size, background color, text color, and border radius. You can also disable the cancel button entirely.
Delay Notification Email
Section titled “Delay Notification Email”Use this email to inform customers that their pre-order will arrive later than promised. It is not sent automatically — you trigger it from the Reports page (see below).
Enable the Template
Section titled “Enable the Template”Toggle the delay notification on so it can be used.
Choose a Preset
Section titled “Choose a Preset”| Preset | Subject | Tone |
|---|---|---|
| Gentle update | A quick update on your pre-order {{order_name}} | Apologetic, empathetic |
| Status update | Update on your pre-order {{order_name}} | Friendly, factual |
| Short & direct | Your pre-order {{order_name}} — Status update | Brief and to the point |
The same text variables and content blocks as the confirmation email are supported, plus configurable View Order and Need to Cancel? buttons.
How to Send a Delay Email
Section titled “How to Send a Delay Email”- Go to Reports
- Open the Pre-order tab
- Select the orders that are delayed (checkboxes)
- Click Send delay email
- Review the subject line and confirm — the email is queued immediately
Orders without a customer email are skipped automatically.
Send a Test Email
Section titled “Send a Test Email”Both settings sections include a Send test email button:
- Enter a recipient email address
- Click Send test email
- Check the inbox to preview the template with sample data
Tip: Always send a test email after changing a template so you catch typos and broken variables before customers see them.
Which Email Sender Is Used?
Section titled “Which Email Sender Is Used?”By default, emails are sent through Qivra’s email system. To send from your own domain or mailbox, configure a custom email provider under Settings > Custom Mail & SMTP. See Set Up Custom Email (SMTP).