Skip to content
Qivra Help Center

Frequently Asked Questions

Find answers to common questions about Qivra Form Builder.

Getting Started

Section titled “Getting Started”

How do I create my first form?

Section titled “How do I create my first form?”
  1. Go to Forms in the sidebar
  2. Click Create new form
  3. Choose a template or start blank
  4. Add fields using Add Elements
  5. Configure settings
  6. Click Save
  7. Display on your store

See Create Your First Form for detailed guide.

How do I display a form on my store?

Section titled “How do I display a form on my store?”
  1. Open Shopify Theme Editor
  2. Navigate to target page
  3. Add Qivra Form Builder block
  4. Select your form
  5. Save changes

See Display Form on Your Store for details.

Is there a free plan?

Section titled “Is there a free plan?”

Yes! The free plan includes:

  • 3 forms
  • 100 submissions/month
  • Basic features

See Pricing Plans for all options.

Forms & Fields

Section titled “Forms & Fields”

How many fields can I add?

Section titled “How many fields can I add?”

There’s no limit on the number of fields per form on any plan.

Can I create multi-step forms?

Section titled “Can I create multi-step forms?”

Yes! Multi-step forms are available on all plans:

  1. Click Add Step
  2. Name your step
  3. Add fields to each step
  4. Configure step settings

See Multi-Step Forms for details.

How do I make a field required?

Section titled “How do I make a field required?”
  1. Click on the field
  2. In field settings, toggle Required to On
  3. Save the form

Required fields show an asterisk (*) and must be filled to submit.

Can I show/hide fields based on other answers?

Section titled “Can I show/hide fields based on other answers?”

Yes, using Conditional Logic:

  1. Select the field to conditionally show/hide
  2. Scroll to Conditional Logic
  3. Enable and set conditions
  4. Save

See Conditional Logic for details.

How do I add a file upload field?

Section titled “How do I add a file upload field?”

File upload is available on Pro and higher plans:

  1. Click Add Elements
  2. Select File Upload
  3. Configure allowed types and size
  4. Save

Email & Notifications

Section titled “Email & Notifications”

How do I receive email notifications?

Section titled “How do I receive email notifications?”
  1. Go to Settings > Providers
  2. Configure your email provider
  3. Go to Settings > Notifications
  4. Add recipient emails
  5. Save

See Email Notification Settings for details.

Why am I not receiving emails?

Section titled “Why am I not receiving emails?”

Common causes:

  • Email provider not configured
  • Wrong recipient email
  • Emails in spam folder
  • Rate limits reached

See Email Not Received for troubleshooting.

Can I send auto-replies to customers?

Section titled “Can I send auto-replies to customers?”

Yes, on Pro and higher plans:

  1. Open form settings
  2. Enable Auto-Reply
  3. Customize the message
  4. Save

Which email providers are supported?

Section titled “Which email providers are supported?”
ProviderPlan Required
ResendAll plans
SMTPAll plans
MailchimpPro+
KlaviyoPro+

Integrations

Section titled “Integrations”

Can I integrate with Mailchimp?

Section titled “Can I integrate with Mailchimp?”

Yes, on Pro and higher plans:

  1. Go to Settings > Providers
  2. Select Mailchimp
  3. Enter API key
  4. Map fields
  5. Save

See Setup Mailchimp for details.

Can I integrate with Klaviyo?

Section titled “Can I integrate with Klaviyo?”

Yes, on Pro and higher plans:

  1. Go to Settings > Providers
  2. Select Klaviyo
  3. Enter API key
  4. Map fields
  5. Save

See Setup Klaviyo for details.

How do I send submissions to Slack?

Section titled “How do I send submissions to Slack?”
  1. Create Slack webhook
  2. Go to Settings > Integrations
  3. Add webhook URL
  4. Select channel
  5. Save

See Slack Notifications for details.

Can I use webhooks?

Section titled “Can I use webhooks?”

Yes, on Pro and higher plans:

  1. Go to Settings > Integrations > Webhooks
  2. Add your endpoint URL
  3. Configure triggers
  4. Save

See Webhook Integration for details.

Submissions

Section titled “Submissions”

Where do I see submissions?

Section titled “Where do I see submissions?”
  1. Go to Submissions in sidebar
  2. View all submissions
  3. Filter by date, form, or status
  4. Click to view details

Can I export submissions?

Section titled “Can I export submissions?”

Yes:

  1. Go to Submissions page
  2. Apply filters if needed
  3. Click Export
  4. Choose CSV or Excel
  5. Download

How long are submissions stored?

Section titled “How long are submissions stored?”
PlanStorage
Free30 days
Pro1 year
EnterpriseUnlimited

What if I hit my submission limit?

Section titled “What if I hit my submission limit?”

When limit is reached:

  • Forms stop accepting submissions
  • Existing data preserved
  • Counter resets monthly

To continue:

  • Upgrade plan, or
  • Wait for monthly reset

Billing

Section titled “Billing”

How do I upgrade?

Section titled “How do I upgrade?”
  1. Go to Settings > Billing
  2. Select new plan
  3. Enter payment details
  4. Confirm

See Upgrade to Premium for details.

Can I cancel anytime?

Section titled “Can I cancel anytime?”

Yes:

  1. Go to Settings > Billing
  2. Cancel subscription
  3. Access continues until period ends

Is there an annual discount?

Section titled “Is there an annual discount?”

Yes! Annual billing saves about 17% (2 months free).

What payment methods are accepted?

Section titled “What payment methods are accepted?”
  • Credit cards (Visa, Mastercard, Amex)
  • Shopify billing (if installed via Shopify)

Technical

Section titled “Technical”

Is my theme compatible?

Section titled “Is my theme compatible?”

Qivra works with:

  • All Online Store 2.0 themes
  • Most third-party themes
  • Custom themes with App Block support

Can I customize the form styling?

Section titled “Can I customize the form styling?”

Yes:

  1. Open form in builder
  2. Go to Form Settings
  3. Adjust colors, fonts, spacing
  4. Add custom CSS if needed

See Form Styling for details.

Is the form mobile-friendly?

Section titled “Is the form mobile-friendly?”

Yes, all forms are responsive:

  • Automatic mobile adaptation
  • Touch-friendly inputs
  • Adjustable preview in builder

Can I embed forms with code?

Section titled “Can I embed forms with code?”

Yes, using shortcodes:

{% render 'qivra-form-builder', form_id: 'YOUR_FORM_ID' %}

See Embed Form via Shortcode for details.

Support

Section titled “Support”

How do I contact support?

Section titled “How do I contact support?”
PlanSupport
FreeEmail (48h response)
ProEmail + Chat (24h response)
EnterprisePriority support (4h response)

Access support:

  1. Go to Settings > Help
  2. Submit request

Where can I find more documentation?

Section titled “Where can I find more documentation?”

You’re in the help center! Browse categories:

  • Quick Start
  • Form Building
  • Email & Notifications
  • Integrations
  • Troubleshooting

Video Tutorial

Section titled “Video Tutorial”
Play
Section titled “Related Docs”