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Qivra Help Center

Frequently Asked Questions

Find answers to common questions about Qivra Form Builder.

Getting Started

Section titled “Getting Started”

How do I create my first form?

Section titled “How do I create my first form?”
  1. Go to Forms in the sidebar
  2. Click Create new form
  3. Choose a template or start blank
  4. Add fields using Add Elements
  5. Configure settings
  6. Click Save
  7. Display on your store

See Create Your First Form for detailed guide.

How do I display a form on my store?

Section titled “How do I display a form on my store?”
  1. Open Shopify Theme Editor
  2. Navigate to target page
  3. Add Qivra Form Builder block
  4. Select your form
  5. Save changes

See Display Form on Your Store for details.

Is there a free plan?

Section titled “Is there a free plan?”

Yes! The free plan includes:

  • 1 form with up to 10 fields
  • All field types
  • reCAPTCHA spam protection
  • Submission count tracking

See Pricing Plans for all options.

Forms & Fields

Section titled “Forms & Fields”

How many fields can I add?

Section titled “How many fields can I add?”

It depends on your plan: 10 fields per form on Free, 20 on Basic, and unlimited on Premium. See Pricing Plans.

Can I create multi-step forms?

Section titled “Can I create multi-step forms?”

Yes — multi-step forms are available on Basic and higher plans:

  1. Click Add Step
  2. Name your step
  3. Add fields to each step
  4. Configure step settings

See Multi-Step Forms for details.

How do I make a field required?

Section titled “How do I make a field required?”
  1. Click on the field
  2. In field settings, toggle Required to On
  3. Save the form

Required fields show an asterisk (*) and must be filled to submit.

Can I show/hide fields based on other answers?

Section titled “Can I show/hide fields based on other answers?”

Yes, using Conditional Logic (available on Basic and higher plans):

  1. Select the field to conditionally show/hide
  2. Scroll to Conditional Logic
  3. Enable and set conditions
  4. Save

See Conditional Logic for details.

How do I add a file upload field?

Section titled “How do I add a file upload field?”

File upload is available on Basic and higher plans:

  1. Click Add Elements
  2. Select File Upload
  3. Configure allowed types and size
  4. Save

Email & Notifications

Section titled “Email & Notifications”

How do I receive email notifications?

Section titled “How do I receive email notifications?”
  1. Open your form in the form editor
  2. Open the Emails tab
  3. Add recipient email addresses
  4. Save

See Email Notification Settings for details.

Why am I not receiving emails?

Section titled “Why am I not receiving emails?”

Common causes:

  • Email provider not configured
  • Wrong recipient email
  • Emails in spam folder
  • Rate limits reached

See Email Not Received for troubleshooting.

Can I send auto-replies to customers?

Section titled “Can I send auto-replies to customers?”

Yes — auto-response emails are configured per form:

  1. Open the form in the form editor
  2. Open the Emails tab and enable Auto-Response
  3. Customize the subject and message
  4. Save

Which email providers are supported?

Section titled “Which email providers are supported?”
ProviderPlan Required
ResendAll plans
SMTPAll plans
MailchimpPremium
KlaviyoPremium

Integrations

Section titled “Integrations”

Can I integrate with Mailchimp?

Section titled “Can I integrate with Mailchimp?”

Yes, on the Premium plan:

  1. Go to Settings > Integrations
  2. Select Mailchimp
  3. Enter API key
  4. Map fields
  5. Save

See Setup Mailchimp for details.

Can I integrate with Klaviyo?

Section titled “Can I integrate with Klaviyo?”

Yes, on the Premium plan:

  1. Go to Settings > Integrations
  2. Select Klaviyo
  3. Enter API key
  4. Map fields
  5. Save

See Setup Klaviyo for details.

How do I send submissions to Slack?

Section titled “How do I send submissions to Slack?”

Slack notifications are available on the Premium plan:

  1. Create an incoming webhook in Slack and copy its URL
  2. In the form editor, open the Integrations tab
  3. Paste the webhook URL
  4. Send a test message
  5. Save

See Slack Notifications for details.

Can I use webhooks?

Section titled “Can I use webhooks?”

Yes — Premium plans can forward every submission to any webhook URL (Zapier, Make, your own API):

  1. In the form editor, open the Integrations tab
  2. Paste your webhook URL
  3. Enable it and send a test request
  4. Save

See Webhook Integration for details.

Submissions

Section titled “Submissions”

Where do I see submissions?

Section titled “Where do I see submissions?”
  1. Go to Submissions in sidebar
  2. View all submissions
  3. Filter by date or form, and sort newest/oldest
  4. Click to view details

Viewing full submission details requires Basic or higher; the Free plan shows submission counts.

Can I export submissions?

Section titled “Can I export submissions?”

Yes — as CSV:

  1. Go to Submissions page
  2. Apply filters if needed
  3. Click Export CSV
  4. Download

How long are submissions stored?

Section titled “How long are submissions stored?”

Your submissions are stored for as long as the app is installed — there’s no expiry on any plan.

Billing

Section titled “Billing”

How do I upgrade?

Section titled “How do I upgrade?”
  1. Go to Pricing in the sidebar
  2. Select new plan
  3. Approve through Shopify’s secure billing flow
  4. Confirm

See Upgrade to Premium for details.

Can I cancel anytime?

Section titled “Can I cancel anytime?”

Yes:

  1. Go to Pricing in the app (or App settings in your Shopify admin)
  2. Cancel subscription
  3. Access continues until period ends

Is there an annual discount?

Section titled “Is there an annual discount?”

Yes! Annual billing saves 20% — for example, Basic drops from $5.99 to $4.80/month billed yearly.

What payment methods are accepted?

Section titled “What payment methods are accepted?”

Billing runs through your Shopify account — charges appear on your regular Shopify invoice. No separate credit card is needed.

Technical

Section titled “Technical”

Is my theme compatible?

Section titled “Is my theme compatible?”

Qivra works with:

  • All Online Store 2.0 themes
  • Most third-party themes
  • Custom themes with App Block support

Can I customize the form styling?

Section titled “Can I customize the form styling?”

Yes:

  1. Open form in builder
  2. Go to Form Settings
  3. Adjust colors, fonts, spacing
  4. Add custom CSS if needed

See Form Styling for details.

Is the form mobile-friendly?

Section titled “Is the form mobile-friendly?”

Yes, all forms are responsive:

  • Automatic mobile adaptation
  • Touch-friendly inputs
  • Adjustable preview in builder

Can I embed forms with code?

Section titled “Can I embed forms with code?”

Yes — copy the embed HTML from the app (form list → Embed) and paste it into any page, template, or snippet that allows HTML:

<div class="qivra-form-builder-block"></div>

See Embed Form via Shortcode for details.

Support

Section titled “Support”

How do I contact support?

Section titled “How do I contact support?”
PlanSupport
FreeCommunity
BasicStandard (email)
PremiumPriority

Access support from the Feedback page in the app — chat, feature requests, and bug reports.

Where can I find more documentation?

Section titled “Where can I find more documentation?”

You’re in the help center! Browse categories:

  • Quick Start
  • Form Building
  • Email & Notifications
  • Integrations
  • Troubleshooting

Video Tutorial

Section titled “Video Tutorial”
Play
Section titled “Related Docs”