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Qivra Help Center

Email Notification Settings

Configure email notifications to receive alerts when customers submit forms. This guide covers all email notification settings in Qivra Form Builder.

Overview

Section titled “Overview”

Email notifications keep you informed when:

  • A customer submits a form
  • You need to respond to inquiries
  • Important submissions arrive

Accessing Email Settings

Section titled “Accessing Email Settings”
  1. Go to Qivra Form Builder
  2. Click Settings in the sidebar
  3. Navigate to Email Notifications section

Email Provider Selection

Section titled “Email Provider Selection”

Qivra Form Builder supports multiple email providers:

ProviderBest For
ResendModern, reliable, easy setup
SMTPExisting email infrastructure
MailchimpMarketing integration
KlaviyoE-commerce marketing

Setting Up Provider

Section titled “Setting Up Provider”
  1. Go to Settings > Providers
  2. Select your preferred provider
  3. Enter required credentials
  4. Click Test & Save

See individual provider guides for detailed setup:

Notification Recipients

Section titled “Notification Recipients”

To (Primary Recipients)

Section titled “To (Primary Recipients)”

These receive the notification email:

  1. Go to Settings > Notifications
  2. Find Send To field
  3. Enter email addresses
  4. Separate multiple with commas

Options:

OptionDescription
Shop emailUse store’s email (default)
Custom emailEnter specific address
MultipleEnter multiple addresses

CC (Carbon Copy)

Section titled “CC (Carbon Copy)”

Additional recipients who receive a copy:

  1. Find CC field
  2. Enter email addresses
  3. Multiple allowed, comma-separated

Use Cases:

  • Team members who need visibility
  • Department heads
  • Backup recipients

BCC (Blind Carbon Copy)

Section titled “BCC (Blind Carbon Copy)”

Hidden recipients who receive a copy:

  1. Find BCC field
  2. Enter email addresses
  3. Recipients don’t see each other

Use Cases:

  • Archive/backup email
  • Manager oversight
  • Logging purposes

Email Content Settings

Section titled “Email Content Settings”

Subject Line

Section titled “Subject Line”

Customize the email subject:

  1. Find Email Subject field
  2. Enter your subject template
  3. Use variables for dynamic content

Available Variables:

VariableReplaced With
{form_name}Name of the form
{shop_name}Your store name
{submission_id}Unique submission ID

Example:

New submission from {form_name} - {shop_name}

Email Body

Section titled “Email Body”

The notification email includes:

  • Form name
  • Submission date/time
  • All field values
  • Customer information

Reply-To

Section titled “Reply-To”

Set who receives replies to notifications:

OptionDescription
Customer emailReplies go to submitter
Shop emailReplies go to store
CustomSpecific email address

Recommended: Use customer email for easy replies.

Per-Form Email Settings

Section titled “Per-Form Email Settings”

Override global settings for specific forms:

  1. Open a form in Form Builder
  2. Go to Form Settings > Notifications
  3. Configure form-specific settings

Form-Specific Options

Section titled “Form-Specific Options”
SettingDescription
Custom recipientsDifferent people for this form
Custom subjectForm-specific subject line
Disable notificationDon’t send email for this form

Use Cases

Section titled “Use Cases”
Form TypeCustom Recipients
Support formSupport team email
Wholesale formSales team email
Partnership formBusiness development

Testing Email Settings

Section titled “Testing Email Settings”

Send Test Email

Section titled “Send Test Email”
  1. Go to Settings > Providers
  2. Click Test & Save
  3. Check your inbox for test email

What to Verify

Section titled “What to Verify”
CheckDescription
DeliveryEmail arrives in inbox
Spam folderNot marked as spam
FormattingEmail displays correctly
LinksAny links work properly

Email Deliverability

Section titled “Email Deliverability”

Improving Deliverability

Section titled “Improving Deliverability”
TipWhy It Helps
Use reputable providerTrusted sending reputation
Verify domainProves you own the sending domain
Avoid spam triggersCertain words flag filters
Include unsubscribeRequired for marketing emails

Common Issues

Section titled “Common Issues”
IssueSolution
Emails in spamCheck provider reputation, verify domain
Not receivingCheck recipient addresses, spam folder
Delayed deliveryCheck provider status, network issues

Notification Status

Section titled “Notification Status”

Track notification delivery:

  1. Go to Submissions
  2. Check Status column
StatusMeaning
SentEmail delivered successfully
PendingQueued for sending
FailedDelivery failed, retry available

Handling Failed Notifications

Section titled “Handling Failed Notifications”
  1. Click on failed submission
  2. Click Retry Notification
  3. System attempts to resend

Auto-Reply to Customers

Section titled “Auto-Reply to Customers”

Send confirmation to customers:

Setting Up Auto-Reply

Section titled “Setting Up Auto-Reply”
  1. Go to form settings
  2. Enable Auto-Reply
  3. Customize the message

Auto-Reply Content

Section titled “Auto-Reply Content”
ElementRecommendation
Subject”Thank you for contacting us”
BodyConfirmation + next steps
Response timeSet expectations

Example:

Thank you for contacting {shop_name}!


We've received your message and will respond within 24 hours.


If this is urgent, please call us at {phone_number}.


Best regards,
The {shop_name} Team

Email Templates

Section titled “Email Templates”

Customize the look of notification emails:

Template Options

Section titled “Template Options”
SettingDescription
Header logoYour store logo
Brand colorsMatch your store
Footer textAdditional info

See Email Templates for details.

Best Practices

Section titled “Best Practices”

Recipient Management

Section titled “Recipient Management”
  • Use group emails for teams (e.g., support@company.com)
  • Include backup recipients
  • Review and update regularly

Content Guidelines

Section titled “Content Guidelines”
  • Keep subjects clear and informative
  • Include key submission details
  • Make reply-to useful

Monitoring

Section titled “Monitoring”
  • Check failed notifications regularly
  • Monitor spam complaints
  • Test after provider changes

Video Tutorial

Section titled “Video Tutorial”
Play
Section titled “Related Docs”