Customize the Restock Email
The Notification Email section on the Back-in-Stock Settings tab controls the restock email that Qivra sends to subscribers when a product becomes available again. You can choose a preset, customize the sender and subject, edit the body, upload a logo, and send a test email - all with a live preview.
Open the Email Settings
Section titled “Open the Email Settings”- Open the Qivra PreOrder admin and go to Back-in-Stock.
- Click the Settings tab.
- Scroll to the Notification Email section.
The layout is split: the form is on the left and a live HTML preview is on the right.
Enable or Disable Notifications
Section titled “Enable or Disable Notifications”At the top of the form, use the Enable back-in-stock email switch to turn restock emails on or off.
- On - Qivra sends restock emails automatically when products are restocked.
- Off - No emails are sent, even if subscribers are waiting. The subscriber list still records sign-ups.
Keep this on for normal use. Turn it off only if you need to pause notifications temporarily.
Header: Shop Name or Logo
Section titled “Header: Shop Name or Logo”Choose what appears at the top of the email:
- Shop name - The store name is rendered as bold text. Simple and reliable in every email client.
- Logo - Upload a PNG or JPG image (max 1MB) to display at the top of the email. Use the upload area to add it and Remove to delete it.
Logos look more branded but render at the mercy of the email client. If deliverability is a priority, use the shop name header.
Choose a Preset
Section titled “Choose a Preset”The Select email template section offers three presets - Minimal, Detailed, and Friendly. Click a preset tile to load its subject, body, and layout defaults; the form fields and preview update immediately. You can still fine-tune any field after applying a preset.
Sender and Subject Fields
Section titled “Sender and Subject Fields”| Field | Purpose |
|---|---|
| Sender name | The name that appears next to the sender address in the shopper’s inbox. |
| Reply-to email | The address that receives replies if a shopper hits “reply”. |
| Subject | The email subject line. Supports template variables (see below). |
Email Body
Section titled “Email Body”| Field | Purpose |
|---|---|
| Email heading | The big headline inside the email body. |
| Email description | A paragraph that explains the product is back in stock. |
| Show product price | Toggle whether to display the product price in the product card. |
The subject line, email heading, and email description all support template variables. Click into a field, then click one of the variable chips (for example {{product_name}}) shown in the email settings - the variable is inserted at your cursor, so there is no manual typing needed.
Template Variables
Section titled “Template Variables”You can use these placeholders in the subject, heading, and description:
| Variable | Replaced with |
|---|---|
{{customer_name}} | The subscriber’s name when available. |
{{product_name}} | The restocked product title. |
{{variant_name}} | The variant title (color, size, etc.). |
{{shop_name}} | Your shop name. |
{{stock_date}} | The date the product was restocked. |
{{price}} | The product price (when “Show product price” is enabled). |
Example subject: Good news, {{product_name}} is back in stock!
Call-to-Action Buttons
Section titled “Call-to-Action Buttons”The product card in every restock email includes two buttons, and each one is fully customizable:
- “Add to cart” button - A solid primary button that deep-links the shopper to the cart with the variant preloaded.
- “View item” button - A secondary outline button that links to the product page.
For each button you can set the button text, font size, border radius, background color, and text color.
Footer
Section titled “Footer”The Footer text at the bottom of the email is editable and supports template variables like the other fields. Use it for a thank-you note, support contact, or a short policy line.
Confirmation Email (Sent After Subscribing)
Section titled “Confirmation Email (Sent After Subscribing)”Below the restock email settings, the Subscription confirmation section controls the email sent to the customer right after they subscribe to a back-in-stock alert:
| Mode | Behavior |
|---|---|
| Off | No confirmation email is sent |
| Immediately | One email right after each subscription |
| Grouped (wait) | Wait a few minutes for more subscriptions (for example while the shopper browses other sold-out products), then send one combined email |
You can customize the confirmation subject and email body; subscribed items are listed in a compact table, with price display following the restock email settings above. The default subject is You're on the list at {{shop_name}}.
Merchant Notifications (New-Subscriber Alerts)
Section titled “Merchant Notifications (New-Subscriber Alerts)”The Subscriber notifications section sends alerts to you when new customers subscribe:
| Mode | Behavior |
|---|---|
| Off | No notification email is sent |
| Immediately | An email right after each new subscriber |
| Daily digest | One summary email per day, grouped by product, sent at the hour you choose (in your shop’s timezone, only when there are new subscribers) |
Set the recipient email (separate multiple addresses with commas; leave empty to use your shop email) and optionally customize the subject and body.
Send a Test Email
Section titled “Send a Test Email”The Send test email section at the bottom lets you preview the actual delivery:
- Enter the recipient address in the Recipient email field.
- Click Send test email.
The email is generated with sample data (a mock product, customer name, and price) so you can confirm how it looks in a real inbox. After sending, the button is disabled for 60 seconds to prevent spamming.
Save Your Changes
Section titled “Save Your Changes”Click Save on the save bar at the bottom of the Settings page. Changes only take effect after saving.