FAQ
Frequently asked questions about Qivra Size Chart. For step-by-step guides, start with Getting started.
Charts and measurements
Section titled “Charts and measurements”What is the difference between body and garment measurements?
Section titled “What is the difference between body and garment measurements?”Body measurements are taken on the person, measured with a tape. Garment measurements are taken on the item itself, laid flat. Choose the one that matches how you measured — it changes what the recommender suggests. If you pick the wrong one, recommendations can be off by a full size step.
Can one chart show several size systems?
Section titled “Can one chart show several size systems?”Yes. A chart can carry Alpha (XS–XL) plus US, UK, EU, JP (and more) labels at once — one label per size row. Shoppers switch systems inside the chart with no page reload, and you can set which systems appear using the presets in the chart editor.
Can a chart mix cm and inches?
Section titled “Can a chart mix cm and inches?”Yes — units belong to each column, not to the whole chart. One table can have a Bust column in cm and a Weight column in kg. Columns can also be set to No units for text values that never convert.
My table has empty cells. What happens?
Section titled “My table has empty cells. What happens?”Rows missing a value are hidden on the storefront. The editor counts empty cells so you can fill them before saving — and after saving, any cell that couldn’t be read as a measurable range is excluded from size recommendations (you’ll see a warning toast with the count).
Recommender
Section titled “Recommender”How does the size recommender work?
Section titled “How does the size recommender work?”Shoppers enter either height and weight (the numbers most people know) or their own measurements. The app scores every size row in your chart against those numbers and shows the closest size with a short reason — for example, “bust 88 falls in M (86–91)”. It runs on the chart data you already entered; no extra setup.
Is the recommender a paid feature?
Section titled “Is the recommender a paid feature?”No — the size recommender is included on every plan, including Free.
How are garment measurements handled?
Section titled “How are garment measurements handled?”For garment charts, each measurement is eased down by a default amount per column (bust/chest −10, waist −6, hip −8 cm) and the upper bound is stretched by 10% before scoring — approximating how fabric gives. Body charts are matched as-is with no adjustments.
Assignment
Section titled “Assignment”What happens when several charts match the same product?
Section titled “What happens when several charts match the same product?”The rule with the highest priority (highest in your list) wins. Simple rules (a single is condition on collection, tag, vendor, or product type) are resolved instantly from the storefront with no product writes.
A product has the wrong chart. How do I pin the right one?
Section titled “A product has the wrong chart. How do I pin the right one?”Pinning a specific chart to a product always beats every rule. (See Assign charts to products.)
Plans and limits
Section titled “Plans and limits”What are the plan limits?
Section titled “What are the plan limits?”Free: 50 charts, size recommender included, all core features, AI import with a monthly quota, translations, theme health check, export. Growth: unlimited charts, unlimited AI import, analytics, priority support — a flat monthly price with no order-volume fees, ever.
Can I export my charts if I leave?
Section titled “Can I export my charts if I leave?”Yes — Export all downloads every chart, template, and rule as JSON on any plan, including Free. Your data is never locked in.
How do I import charts from another app or a supplier file?
Section titled “How do I import charts from another app or a supplier file?”The Import page accepts pasted tables (CSV/TSV/HTML), CSV and JSON files, a supplier’s web URL, and can scan your existing product descriptions for tables. See Import a size chart.
Translations
Section titled “Translations”What gets translated?
Section titled “What gets translated?”Chart names, section titles, column labels, size labels, and the how-to-measure guide — the content shoppers read. Translations follow the languages enabled in Shopify Markets, not the shopper’s browser language.
Can AI translate for me?
Section titled “Can AI translate for me?”Yes — the Translate with AI button fills empty fields only; it never overwrites an existing translation you’ve made.