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Qivra Help Center

Back-in-Stock Notifications

Back-in-stock notifications let customers subscribe to alerts for out-of-stock products. When inventory is replenished, subscribers automatically receive an email notification.

Note: Back-in-stock notifications require the Premium plan.

How It Works

Section titled “How It Works”
  1. When a product is out of stock and in an active pre-order offer, a “Notify Me” button appears on the product page
  2. Customers click the button and enter their email address
  3. When the product is restocked (inventory webhook fires), subscribers receive an email
  4. Subscribers can click through to purchase the product

Enabling Back-in-Stock

Section titled “Enabling Back-in-Stock”

Back-in-stock is automatically available for products in active offers with the Allow when out of stock inventory mode.

No additional configuration is needed. The “Notify Me” button appears automatically when:

  • The offer is active
  • The inventory mode is “Allow when out of stock”
  • The product variant is out of stock

Email Configuration

Section titled “Email Configuration”

Back-in-stock emails are sent through your configured email provider. Make sure you have:

  1. An email provider set up in Settings > Email (SMTP)
  2. Or the default email service configured

See Set Up Custom Email (SMTP) for email configuration details.

Subscriber Management

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Subscribers are tracked per product variant:

FieldDescription
EmailCustomer email address
StatusPending, Sent, or Failed
Subscribed atWhen the customer signed up
Notified atWhen the notification was sent

Subscriber Status

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  • Pending: Waiting for the product to be restocked
  • Sent: Notification email sent successfully
  • Failed: Email delivery failed

Customer Experience

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Subscribing

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  1. Customer visits an out-of-stock product page
  2. Sees the “Notify Me” button (instead of or alongside the pre-order button)
  3. Clicks the button and enters their email
  4. Receives a confirmation that they will be notified

Receiving Notification

Section titled “Receiving Notification”
  1. When the product is restocked, the email is sent automatically
  2. Email includes a link to the product page
  3. Customer clicks through and purchases

Unsubscribing

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Customers can unsubscribe from the notification email. They will not receive duplicate alerts for the same product.

Video Tutorial

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